Terms & Conditions

RoolDrive

929 231 6472

Chauffeur service in New York City

Terms and Conditions

PET POLICY:

RoolDrive can ONLY have SERVICE ANIMALS with valid Tag (s) travelling in our vehicles. Please inform the booking agent when making a reservation that you are travelling with a pet (Dog/Cat). The pets must be in a Pet carrier while they are riding in our vehicle (s).

Clean UP Fee:

If any drink spills in the car, the passenger vomits in the car, car window or on the door (s). The penalty in the amount of, CAR 150$ will be charged to get the car detailed. If there is any Interior/Exterior damage (s) caused to the vehicle by the passenger. There will be a penalty charge applied to the passenger or the billing contact. RoolDrive

Non- Airport Pickups:

There is a 15-min grace period on Non- Airport Pickups. After the grace period a waiting time charge will be charged at $1.00/Min For Sedan $1.50/min for suv CRUISE SHIP AND PIER PICKUPS : It is client`s responsibility to contact dispatch office at +1929-231-6472 or scheduled driver when disembarked from ship with a pickup location. The client will be billed full fare if client fails to contact the driver or the dispatch office in case of NO SHOW. Driver will remain on location for 30 min after the scheduled pick up Time. If no contact is made the driver will be released and Full fare will be charged. There is a 15 Min Grace period for cruise terminal pickups and 10 Min grace period for Pier Pickups or the wait time will be charged at $1.00/min. There is no last-minute change allowed to the pickup time scheduled (Wait time will be charged after the grace period has passed) Passenger must notify the office 12 HRS prior to the scheduled pick up time of any pick-up time changes or the wait time will be charged.

Cancellations:

All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.

*ALL RESERVATION CANCELLATIONS HAVE A CANCELLATION PENALTY IF BEING CANCELLED AFTER THE RESERVATION IS MADE AND FINALIZED BY OUR DISPATCH OFFICE .

Online Reservations:

Any reservation which is reserved online or call CANNOT be considered FINAL or CONFIRMED until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided along with the price once the reservation is confirmed.

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